Politique de remboursement
RETURNS & REFUND POLICY
At NUFFACE SHOP, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the conditions outlined below.
1. Return Period
Our return policy is valid for 30 days from the date your order was delivered.
If more than 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be in the same condition as when you received it.
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Be returned in its original packaging.
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Include proof of purchase or your order confirmation.
Please do not send your purchase back to the manufacturer. All returns must be arranged directly with NUFFACE SHOP.
2. Items That Cannot Be Returned
For hygiene, safety, or other applicable reasons, certain products cannot be returned.
These may include:
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Gift cards.
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Downloadable software or digital products.
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Certain health and personal-care products.
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Products intended for intimate or sanitary use.
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Perishable goods.
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Hazardous materials.
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Flammable liquids or gases.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
3. Partial Refunds
In certain circumstances, only a partial refund may be granted.
This may apply if:
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The item shows clear signs of use.
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The item is not in its original condition.
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The product has been damaged after delivery for reasons unrelated to an error on our part.
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Parts or accessories are missing.
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The item is returned more than 30 days after delivery.
Any applicable partial refund will be determined after the returned item has been inspected.
4. Refunds
Once we receive your returned item, we will inspect it and send you an email confirming receipt.
We will then notify you whether your refund request has been approved or rejected.
If your return is approved, your refund will be processed and automatically credited to your original payment method.
Please allow some processing time for the refund to appear in your bank account or on your payment card, as processing times may vary depending on your financial institution.
5. Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card provider or payment service, as there may be a processing delay.
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Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
6. Sale Items
Unless otherwise stated at the time of purchase, discounted or sale items may not be eligible for a refund.
Any applicable return conditions will be clearly communicated on the product page or at checkout.
7. Exchanges
We only replace items if they arrive defective, damaged, or incorrect.
If you have received a defective or damaged product and would like an exchange for the same item, please contact us at:
Please include your order number and, where applicable, clear photos showing the issue with the product.
8. Gift Orders
If an item was purchased as a gift and was sent directly to the recipient, an approved return may be issued as store credit or another applicable form of refund.
If the order was not identified as a gift at the time of purchase, or if the purchaser received the item first, any approved refund will generally be issued to the original purchaser using the original payment method.
9. Return Shipping
Before returning an item, you must contact us at:
Do not send your return to an address that has not been provided or confirmed by NUFFACE SHOP.
Unless the return is the result of an error on our part, such as receiving an incorrect, defective, or damaged item, the customer is responsible for the cost of return shipping.
Original shipping charges are generally non-refundable.
If a refund is issued and return shipping costs are the customer's responsibility, those costs may be deducted from the refund where applicable.
10. Return Shipping Time
The time required for a returned or exchanged item to reach us may vary depending on your location and the shipping carrier used.
We recommend using a tracked shipping service when returning an item, particularly for higher-value products.
For items with a value exceeding $75, we strongly recommend choosing a shipping service that provides tracking information or purchasing shipping insurance.
NUFFACE SHOP cannot guarantee that we will receive an item sent without tracking or proof of delivery.
11. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer service team:
NUFFACE SHOP
Email: nufaceshop@gmail.com